> ## Documentation Index
> Fetch the complete documentation index at: https://carat.im/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Need help?

If you have questions for the Carat AI team, you can reach us by **email** or **messenger**.

### Please check before contacting us

<Info>
  The fastest way to resolve your issue is to check the [Carat AI Help Center](https://carat.im/docs) first. Solutions for most issues are already available.
</Info>

### How to contact us

<CardGroup cols={3}>
  <Card title="Email" icon="envelope">
    Reach us at [help@carat.im](mailto:help@carat.im)
  </Card>

  <Card title="In-app messenger" icon="mobile">
    \[Profile(프로필)] > \[Menu(메뉴)] (☰) > \[Contact(문의하기)] > Tap the messenger at the bottom
  </Card>

  <Card title="Website messenger" icon="browser">
    Click \[Help] at the bottom left > Click the messenger at the bottom
  </Card>
</CardGroup>

### Response time

<Note>
  We respond within **1–3 business days** (excluding weekends and holidays).
</Note>

### What to include in your inquiry

To help us resolve your issue faster, include the relevant information below based on your inquiry type.

<AccordionGroup>
  <Accordion title="AI agent response issues">
    * Tap \[Share] or \[...] at the top right of the Carat AI chat to generate a link, then attach the link
    * A detailed description of what happened
  </Accordion>

  <Accordion title="Carat app/web feature issues">
    * A screen recording or screenshots showing the error
    * Your app version or browser information
  </Accordion>

  <Accordion title="Payment/subscription/refund issues">
    * The relevant payment receipt
    * A detailed description of the situation
  </Accordion>
</AccordionGroup>