> ## Documentation Index
> Fetch the complete documentation index at: https://carat.im/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# I was charged twice. Can I get a refund?

We understand this may be concerning. First, check your payment history to see if the payment types are different. If there was an actual system error, you can request a refund.

### 1. Cases that may appear as duplicate payments

The following are **separate payment types** that are not automatically duplicated. Please double-check your payment details and dates.

* **Recurring subscription (Plan payment):** Payment for a plan subscription that auto-renews monthly or annually.
* **Additional recharge (Usage recharge):** Payment for a one-time usage recharge that you purchased separately.

<Info>
  If the payment dates are similar or the amounts are the same, a recurring payment and additional recharge billed at the same time may be mistaken for a duplicate charge.
</Info>

### 2. Confirming actual duplicate payments and requesting a refund

If you've checked your payment history and confirmed a **clear system error resulting in duplicate charges** for the same product on the same date, please request a refund through the following steps.

#### App

1. Tap \[Profile(프로필)] at the bottom right of the app.
2. Tap the \[Menu(메뉴)] (☰) icon at the top right.
3. Go to \[My Credits(내 크레딧)].
4. Tap \[More(…)] at the top right.
5. Select \[Payment History(결제 내역)].
6. Tap the \[Refunds(환불 신청)] button.
7. Select the payment you want to refund and complete the process.

#### Website

1. Click your \[Account nickname(계정 닉네임)] (on mobile web, open the top-left \[Menu(메뉴)] (☰) first) at the bottom left of the website.
2. Select \[Settings(설정)].
3. Go to \[My Credits(내 크레딧)].
4. Select \[Subscription & Usage(구독•사용 관리)].
5. Click the \[Refunds(환불 신청)] button.
6. Select the payment you want to refund and complete the process.

<Warning>
  **Refund policy (varies by payment platform)**

  **Website payments:** According to [Terms of Service Articles 25 and 26](https://carat.notion.site/7dd0b316d7dc4f1f8e0bfd68e09e5210), a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund.

  **App payments (Apple App Store / Google Play):** These follow each store's refund policy and review outcome; the website-based conditions above (7-day full refund, 10% penalty fee, annual partial-refund formula) do not apply.
</Warning>