> ## Documentation Index
> Fetch the complete documentation index at: https://carat.im/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Carat's refund policy?

Carat's refund policy is applied **differently depending on your payment platform (website or app)** according to [Terms of Service](https://carat.notion.site/7dd0b316d7dc4f1f8e0bfd68e09e5210) Articles 25 and 26. Please check where you made your payment first.

<Note>
  **Refund criteria differ between website and app payments.** If you paid in the app, your refund follows Apple's or Google's policy, and the website-based conditions below (7-day full refund, 10% penalty fee, annual partial-refund formula) do not apply as-is.
</Note>

## 1. App payments (Apple App Store / Google Play)

Subscriptions or usage recharges purchased in the app follow **the refund policy of the Apple App Store or Google Play**.

* The website-based **7-day full refund** condition does not apply as-is to app payments.
* The website-based **10% penalty fee** and **annual partial-refund formula** also do not apply to app payments.
* Whether an app payment can be refunded, and the amount, depends on **Apple's or Google's policy and review outcome**.

**How to request:** \[Profile(프로필)] → \[Menu(메뉴)] (☰) → \[My Credits(내 크레딧)] → \[More(더보기)] (…) → \[Payment History(결제 내역)] → \[Refunds(환불 신청)]

Even after you request in the app, the refund is still subject to each store's review. To request a refund directly from the store, see the [Apple Report a Problem page](https://reportaproblem.apple.com) or the [Google Play refund request page](https://support.google.com/googleplay/answer/2479637).

## 2. Website payments

Subscriptions or usage recharges purchased on the website follow the criteria below.

| Status                                                         | Refund policy                                                                             |
| :------------------------------------------------------------- | :---------------------------------------------------------------------------------------- |
| Within **7 days** + **no usage**                               | Full refund available                                                                     |
| **After 7 days** + **no usage**                                | Refund after a 10% penalty fee (not available once the usage validity period has expired) |
| **Monthly subscription** or **usage recharge**, usage consumed | Not refundable                                                                            |
| **Annual subscription**, usage consumed                        | Partial refund available                                                                  |

**Annual partial-refund formula:** (Total payment) − (Months used × Regular monthly price) − (10% penalty fee of the payment)

**How to request:** \[Account nickname(계정 닉네임)] (on mobile web, open the top-left \[Menu(메뉴)] (☰) first) → \[Settings(설정)] → \[My Credits(내 크레딧)] → \[Subscription & Usage(구독•사용 관리)] → \[Refunds(환불 신청)]

For detailed refund request instructions, please refer to [**Payment & Refunds**](/en/pricing/payment-refunds).