> ## Documentation Index
> Fetch the complete documentation index at: https://carat.im/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# "Access restricted due to refund" message appears.

## Cause

This occurs when you request a full refund through the App Store or other platforms after already consuming the recharged usage. Normal service access is restricted when your usage balance becomes 0 or below (negative) in the system.

## Solution

Please repurchase the same product that you refunded. Once the payment is complete, the negative balance will be cleared and you can immediately resume normal use.

## Usage recharge information

When you repurchase, the full quantity of the product is not recharged. Instead, only the remaining portion after deducting the amount you already used will be recharged.

* **Example:** If you used 30% of the Plus plan before refunding → Upon repurchase, 70% will be recharged (excluding the 30% already used)

<Note>
  This policy settles the value of services already consumed and normalizes your remaining usage rights. We appreciate your understanding as this measure ensures fair service usage for all users.
</Note>