> ## Documentation Index
> Fetch the complete documentation index at: https://carat.im/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Can I get a refund if I haven't used my subscription?
Yes, if you **haven't used any usage**, you can get a refund.
**Applies to:** The refund conditions below are for **website payments**. App store (Apple App Store / Google Play) payments follow each store's refund policy and review outcome, and the website-based 7-day full refund, 10% penalty fee, and annual partial-refund formula do not apply as-is.
## How to request a refund
#### App
1. Tap \[Profile(프로필)] at the bottom right of the app.
2. Tap the \[Menu(메뉴)] (☰) icon at the top right.
3. Go to \[My Credits(내 크레딧)].
4. Tap \[More(…)] at the top right.
5. Select \[Payment History(결제 내역)].
6. Tap the \[Refunds(환불 신청)] button.
7. Select the payment you want to refund and complete the process.
#### Website
1. Click your \[Account nickname(계정 닉네임)]\(on mobile web, open the top-left \[Menu(메뉴)] (☰) first) at the bottom left of the website.
2. Select \[Settings(설정)].
3. Go to \[My Credits(내 크레딧)].
4. Select \[Subscription & Usage(구독•사용 관리)].
5. Click the \[Refunds(환불 신청)] button.
6. Select the payment you want to refund and complete the process.
**Refund policy (varies by payment platform)**
**Website payments:** According to [Terms of Service Articles 25 and 26](https://carat.notion.site/7dd0b316d7dc4f1f8e0bfd68e09e5210), a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund.
**App payments (Apple App Store / Google Play):** These follow each store's refund policy and review outcome; the website-based conditions above (7-day full refund, 10% penalty fee, annual partial-refund formula) do not apply.
For more details, please refer to [**Payment & Refunds**](/en/pricing/payment-refunds).