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If you’ve found a bug, please report it to [email protected]. Including the information below will help us respond faster.
The information below is required to identify the cause. Without it, resolving the issue may be difficult.

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For feature bugs

If a feature is not working properly in the app or website, please include the following information:
  1. Screen recording of the app/website: Attach a video recording showing the error occurring.
  2. Detailed error description: Describe in detail which feature had the problem and what went wrong.

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For Carat AI Agent response errors

If you believe there’s an error in the Carat AI Agent’s response, please share the conversation history using one of the following methods:
  • Share chat history: Tap the Share button in the top right corner to share the chat history.
  • Screenshot of conversation: If sharing is not possible, attach screenshots of the conversation.