If you have questions for the Carat AI team, you can reach us by email or messenger.Documentation Index
Fetch the complete documentation index at: https://carat.im/docs/llms.txt
Use this file to discover all available pages before exploring further.
Please check before contacting us
The fastest way to resolve your issue is to check the Carat AI Help Center first. Solutions for most issues are already available.
How to contact us
Reach us at help@carat.im
In-app messenger
[Profile(프로필)] > [Menu(메뉴)] (☰) > [Contact(문의하기)] > Tap the messenger at the bottom
Website messenger
Click [Help] at the bottom left > Click the messenger at the bottom
Response time
We respond within 1–3 business days (excluding weekends and holidays).
What to include in your inquiry
To help us resolve your issue faster, include the relevant information below based on your inquiry type.AI agent response issues
AI agent response issues
- Tap [Share] or […] at the top right of the Carat AI chat to generate a link, then attach the link
- A detailed description of what happened
Carat app/web feature issues
Carat app/web feature issues
- A screen recording or screenshots showing the error
- Your app version or browser information
Payment/subscription/refund issues
Payment/subscription/refund issues
- The relevant payment receipt
- A detailed description of the situation