I lost my account. How can I find it?

If you know your Carat AI nickname or have payment history, we can provide your sign-up method and email information.

For privacy protection, email information will be partially masked.
We may not be able to assist if you don’t know your Carat AI nickname or have no payment history.

Please provide your Carat AI account nickname to customer support.

Please enter the nickname registered in your account information, not the nickname you set when chatting with Carat AI.