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Documentation Index

Fetch the complete documentation index at: https://carat.im/docs/llms.txt

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Yes, refund eligibility depends on whether you meet the conditions under our refund policy, not whether the payment was made by mistake. The refund policy is applied differently depending on your payment method (web or app).

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Website payments

Usage statusRefund policy
Unused (within 7 days)Full refund available.
Unused (after 7 days)Refund available with 10% penalty fee deducted.
UsedPartial refund available for annual subscriptions; monthly subscriptions are not eligible for refund.

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App payments (Apple App Store / Google Play Store)

Payments made through an app store are subject to the refund policy of each app store. Carat cannot process these refunds directly, so please request a refund through Apple App Store or Google Play Store.
Regardless of payment method, refunds are restricted once paid credits (usage) have been consumed. Monthly payments and one-time usage recharges are not eligible for refund if any paid usage has been consumed, and annual subscriptions only qualify for a partial refund after deducting the consumed usage.
For detailed refund policies based on your payment method (web/app) and usage status, please refer to What is Carat’s refund policy?.

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How to request a refund

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App

  1. Tap [Profile(프로필)] at the bottom right of the app.
  2. Tap the [Menu(메뉴)] (☰) icon at the top right.
  3. Go to [My Credits(내 크레딧)].
  4. Tap [More(…)] at the top right.
  5. Select [Payment History].
  6. Tap the [Refunds] button.
  7. Select the payment you want to refund and complete the process.
Refunds for app store payments are processed according to each app store’s refund policy. For details, see the Apple Report a Problem page or the Google Play refund request page.

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Website

  1. Click your [Account Nickname] at the bottom left of the website.
  2. Select [Settings(설정)].
  3. Go to [My Credits(내 크레딧)].
  4. Select [Subscription & Usage(구독•사용 관리)].
  5. Click the [Refunds] button.
  6. Select the payment you want to refund and complete the process.
Refund policyAccording to Terms of Service Articles 25 and 26, a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund. (App store payments are subject to the policy of the respective app store.)