Yes, refund eligibility depends on whether you meet the conditions under our refund policy, not whether the payment was made by mistake.
Refund eligibility criteria
| Usage status | Refund policy |
|---|
| Unused (within 7 days) | Full refund available for website payments. |
| Unused (after 7 days) | Refund available with 10% penalty fee deducted for website payments. |
| Used | Partial refund available for annual subscriptions; monthly subscriptions are not eligible for refund. |
Monthly payments and one-time usage recharges are not eligible for refund if you have used any paid usage.
How to request a refund
- Tap [Profile] at the bottom right of the app.
- Tap the [Menu (☰)] icon at the top right.
- Go to [My Credits].
- Tap [More(…)] at the top right.
- Select [Payment History].
- Tap the [Refunds] button.
- Select the payment you want to refund and complete the process.
- Click your [Account Nickname] at the bottom left of the website.
- Select [Settings].
- Go to [My Credits].
- Select [Subscription & Usage].
- Click the [Refunds] button.
- Select the payment you want to refund and complete the process.
Refund policyAccording to Terms of Service Articles 25 and 26, a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund. 
