Carat’s refund policy is applied differently depending on the payment type and payment platform according to Terms of Service Articles 25 and 26.
Step 1: Check full refund eligibility (within 7 days, unused)
First, check if you’re eligible for a full refund.
- Full refund eligibility:
- Within 7 days of subscription or usage recharge, and
- You have not used any usage.
Monthly payments and usage recharges are not eligible for refund if you have used any paid usage.
Step 2: Check partial refund eligibility (by payment method)
If you don’t meet the full refund criteria, check the partial refund policy based on your payment method below.
Website
1. Unused after 7 days (penalty fee only deducted)
If you haven’t used any usage after 7 days, you will be refunded the total payment amount minus a 10% penalty fee. However, if the usage validity period has expired, you are not eligible for a refund.
2. Usage has occurred (annual subscription)
If you’ve used any usage after an annual subscription, a partial refund is available. The amount is calculated as follows:
- (Total payment amount) - (Months used × Regular monthly price) - (10% penalty fee of payment amount)
App (Apple App Store / Google Play Store)
Refunds for app store payments can be checked and requested within the app.
- Tap [Profile(프로필)] at the bottom right of the app.
- Tap the [Menu(메뉴)] (☰) icon at the top right.
- Go to [My Credits(내 크레딧)].
- Tap [More(…)] at the top right.
- Select [Payment History].
- Tap the [Refunds] button.
- Select the payment you want to refund and complete the process.
For detailed refund request instructions, please refer to Payment & Refunds. 
