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Carat’s refund policy is applied differently depending on your payment platform (website or app) according to Terms of Service Articles 25 and 26. Please check where you made your payment first.
Refund criteria differ between website and app payments. If you paid in the app, your refund follows Apple’s or Google’s policy, and the website-based conditions below (7-day full refund, 10% penalty fee, annual partial-refund formula) do not apply as-is.

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1. App payments (Apple App Store / Google Play)

Subscriptions or usage recharges purchased in the app follow the refund policy of the Apple App Store or Google Play.
  • The website-based 7-day full refund condition does not apply as-is to app payments.
  • The website-based 10% penalty fee and annual partial-refund formula also do not apply to app payments.
  • Whether an app payment can be refunded, and the amount, depends on Apple’s or Google’s policy and review outcome.
How to request: [Profile(프로필)] → [Menu(메뉴)] (☰) → [My Credits(내 크레딧)] → [More(더보기)] (…) → [Payment History(결제 내역)] → [Refunds(환불 신청)] Even after you request in the app, the refund is still subject to each store’s review. To request a refund directly from the store, see the Apple Report a Problem page or the Google Play refund request page.

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2. Website payments

Subscriptions or usage recharges purchased on the website follow the criteria below. Annual partial-refund formula: (Total payment) − (Months used × Regular monthly price) − (10% penalty fee of the payment) How to request: [Account nickname(계정 닉네임)] (on mobile web, open the top-left [Menu(메뉴)] (☰) first) → [Settings(설정)] → [My Credits(내 크레딧)] → [Subscription & Usage(구독•사용 관리)] → [Refunds(환불 신청)] For detailed refund request instructions, please refer to Payment & Refunds.