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This page covers plans, credits, and billing for a personal workspace. Prices, benefits, credits, and billing or refund paths can differ for a team workspace. For team guidance, see Get started with team plans and Manage team billing, seats, and credits.
Yes, refund eligibility depends on whether you meet the conditions under our refund policy, not whether the payment was made by mistake.
Applies to: The table below is for website payments. App store (Apple App Store / Google Play) payments follow each store’s refund policy and review outcome, and the website-based 7-day full refund, 10% penalty fee, and annual partial-refund formula do not apply as-is.

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Refund eligibility criteria

Monthly payments and one-time usage recharges are not eligible for refund if you have used any paid usage.
For detailed refund policies based on your payment method (web/app) and usage status, please refer to What is Carat’s refund policy?.

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How to request a refund

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App

  1. Tap [Profile(프로필)] at the bottom right of the app.
  2. Tap the [Menu(메뉴)] (☰) icon at the top right.
  3. Go to [My Credits(내 크레딧)].
  4. Tap [More(…)] at the top right.
  5. Select [Payment History(결제 내역)].
  6. Tap the [Refunds(환불 신청)] button.
  7. Select the payment you want to refund and complete the process.

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Website

  1. Click your [Account nickname(계정 닉네임)] (on mobile web, open the top-left [Menu(메뉴)] (☰) first) at the bottom left of the website.
  2. Select [Settings(설정)].
  3. Go to [My Credits(내 크레딧)].
  4. Select [Subscription & Usage(구독•사용 관리)].
  5. Click the [Refunds(환불 신청)] button.
  6. Select the payment you want to refund and complete the process.
Personal plan and personal credit refund policy (varies by payment platform)For a team plan, open [Settings(설정)] → [Team plan(팀 플랜)] → [Payment history(결제 내역)] to check eligibility and the estimated amount. If no direct request button appears, contact Customer Support.Website payments: According to Terms of Service Articles 25 and 26, a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund.One exception: Premium Annual, Max Annual, and Pro Annual paid on the Carat website on or after September 1, 2026. Those payments carry no penalty fee and are settled under the addendum (months used, plus any usage above your credit allowance, with unlimited generations counted in). See Cancelling an annual plan that includes unlimited benefits.App payments (Apple App Store / Google Play): These follow each store’s refund policy and review outcome; the website-based conditions above (7-day full refund, 10% penalty fee, annual partial-refund formula) do not apply.