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We understand this may be concerning. First, check your payment history to see if the payment types are different. If there was an actual system error, you can request a refund.

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1. Cases that may appear as duplicate payments

The following are separate payment types that are not automatically duplicated. Please double-check your payment details and dates.
  • Recurring subscription (Plan payment): Payment for a plan subscription that auto-renews monthly or annually.
  • Additional recharge (Usage recharge): Payment for a one-time usage recharge that you purchased separately.
If the payment dates are similar or the amounts are the same, a recurring payment and additional recharge billed at the same time may be mistaken for a duplicate charge.

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2. Confirming actual duplicate payments and requesting a refund

If you’ve checked your payment history and confirmed a clear system error resulting in duplicate charges for the same product on the same date, please request a refund through the following steps.
  • App
  • Website
  1. Tap [Profile] at the bottom right of the app.
  2. Tap the [Menu (☰)] icon at the top right.
  3. Go to [Remaining Usage].
  4. Select [Payment History] at the top right.
  5. Tap the [Request Refund] button at the top right of the payment history.
  6. Select the payment you want to refund and complete the process.
Refund policyAccording to Terms of Service Articles 25 and 26, a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund.