Skip to main content
This page covers plans, credits, and billing for a personal workspace. Prices, benefits, credits, and billing or refund paths can differ for a team workspace. For team guidance, see Get started with team plans and Manage team billing, seats, and credits.
We understand this may be concerning. First, check your payment history to see if the payment types are different. If there was an actual system error, you can request a refund.

​
1. Cases that may appear as duplicate payments

The following are separate payment types that are not automatically duplicated. Please double-check your payment details and dates.
  • Recurring subscription (Plan payment): Payment for a plan subscription that auto-renews monthly or annually.
  • Additional recharge (Usage recharge): Payment for a one-time usage recharge that you purchased separately.
If the payment dates are similar or the amounts are the same, a recurring payment and additional recharge billed at the same time may be mistaken for a duplicate charge.

​
2. Confirming actual duplicate payments and requesting a refund

If you’ve checked your payment history and confirmed a clear system error resulting in duplicate charges for the same product on the same date, please request a refund through the following steps.

​
App

  1. Tap [Profile(프로필)] at the bottom right of the app.
  2. Tap the [Menu(메뉴)] (☰) icon at the top right.
  3. Go to [My Credits(내 크레딧)].
  4. Tap [More(…)] at the top right.
  5. Select [Payment History(결제 내역)].
  6. Tap the [Refunds(환불 신청)] button.
  7. Select the payment you want to refund and complete the process.

​
Website

  1. Click your [Account nickname(계정 닉네임)] (on mobile web, open the top-left [Menu(메뉴)] (☰) first) at the bottom left of the website.
  2. Select [Settings(설정)].
  3. Go to [My Credits(내 크레딧)].
  4. Select [Subscription & Usage(구독•사용 관리)].
  5. Click the [Refunds(환불 신청)] button.
  6. Select the payment you want to refund and complete the process.
Personal plan and personal credit refund policy (varies by payment platform)For a team plan, open [Settings(설정)] → [Team plan(팀 플랜)] → [Payment history(결제 내역)] to check eligibility and the estimated amount. If no direct request button appears, contact Customer Support.Website payments: According to Terms of Service Articles 25 and 26, a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund.One exception: Premium Annual, Max Annual, and Pro Annual paid on the Carat website on or after September 1, 2026. Those payments carry no penalty fee and are settled under the addendum (months used, plus any usage above your credit allowance, with unlimited generations counted in). See Cancelling an annual plan that includes unlimited benefits.App payments (Apple App Store / Google Play): These follow each store’s refund policy and review outcome; the website-based conditions above (7-day full refund, 10% penalty fee, annual partial-refund formula) do not apply.