Skip to main content
Yes, according to Terms of Service Articles 25 and 26, a penalty fee (10% of total payment amount) may apply under certain conditions.

​
When the penalty fee (10%) applies

The penalty fee (10% of total payment amount) applies in the following two cases:
  1. Unused after 7 days: If you haven’t used any usage on a product purchased through the website after 7 days, you will be refunded the total payment amount minus the 10% penalty fee.
  2. Mid-term cancellation of annual subscription: The monthly regular price for the period used plus 10% of the total payment amount as a penalty fee will be deducted.

​
How to request a refund

  • App
  • Website
  1. Tap [Profile] at the bottom right of the app.
  2. Tap the [Menu (☰)] icon at the top right.
  3. Go to [Remaining Usage].
  4. Find and tap the [Request Refund] button on this page.
  5. Select the payment you want to refund and complete the process.
Refund policyAccording to Terms of Service Articles 25 and 26, a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund.
For detailed refund amount calculations, please refer to What is Carat’s refund policy?.