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Yes, if you haven’t used any usage, you can get a refund.

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How to request a refund

  • App
  • Website
  1. Tap [Profile] at the bottom right of the app.
  2. Tap the [Menu (☰)] icon at the top right.
  3. Go to [Remaining Usage].
  4. Select [Payment History] at the top right.
  5. Tap the [Request Refund] button at the top right of the payment history.
  6. Select the payment you want to refund and complete the process.
Refund policyAccording to Terms of Service Articles 25 and 26, a full refund is available if you have not used any usage within 7 days of subscription. If usage has been consumed, monthly payments and usage recharges are not eligible for refund, while annual payments may receive a partial refund.
For more details, please refer to Payment & Refunds.