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Check your payment methodSubscription management is only available on the platform where you first made the payment. (e.g., If you paid through the iPhone app, manage it through the Apple App Store)

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Plan change (upgrade)

You can change (upgrade) from your current plan to a higher tier plan.
  • App
  • Website
  1. Select [Profile] at the bottom right of the app screen.
  2. Select the [Menu (☰)] icon at the top right.
  3. Go to [Remaining Quota].
  4. In the plan information at the bottom of the page, select [Change] for the plan you want.
Business plan users should contact their dedicated manager or reach out through Business inquiry to change plans.

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Change payment method

Here’s how to change your payment method such as the card used for subscription payments.
  • App payment
  • Web payment
App payments follow the payment method registered with your Apple ID or Google Play account.

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Apple App Store

  1. Open the [Settings] app on your iPhone.
  2. Go to [Apple ID] → [Payment & Shipping] to change your payment method.

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Google Play Store

  1. Open the [Play Store] app.
  2. Go to [Profile] → [Payments & subscriptions] → [Payment methods] to make changes.

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Cancel Subscription

You can cancel your subscription directly depending on how you paid.
  • App payment
  • Web payment

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Apple App Store

  1. Open the [Settings] app on your iPhone.
  2. Tap [Apple ID] at the top of the screen.
  3. Select the [Subscriptions] menu.
  4. Find the Carat subscription and select [Cancel].

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Google Play Store

  1. Open the [Play Store] app.
  2. Tap the [Profile] icon at the top right.
  3. Select [Payments & subscriptions] → [Subscriptions].
  4. Find the Carat subscription and select [Cancel].

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After cancellation

Even after canceling your subscription, you can continue to use paid plan benefits until the end of your already paid subscription period. When the subscription period finally ends, your account will automatically convert to the Free plan, and any remaining paid usage will be forfeited.
Not a refundCanceling a subscription prevents the ‘next payment’ and is different from a ‘refund’. If you need a refund, please refer to the Billing and refunds document.