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This page covers plans, credits, and billing for a personal workspace. Prices, benefits, credits, and billing or refund paths can differ for a team workspace. For team guidance, see Get started with team plans and Manage team billing, seats, and credits.
Check your payment methodA personal plan can only be managed on the platform where you first paid. For example, if you paid in the iPhone app, manage it through the Apple App Store. Team plan admins manage billing and subscriptions on the web under [Settings(설정)] → [Team plan(팀 플랜)].

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Plan change (upgrade)

You can change (upgrade) from your current plan to a higher tier plan.
  1. App
    • [Profile(프로필)] → [Menu(메뉴)] (☰) → [My Credits(내 크레딧)] → Select [Change(변경하기)] for the desired plan
  2. Website
    • [Account nickname(계정 닉네임)] (bottom left) (on mobile web, open the top-left [Menu(메뉴)] (☰) first) → [Upgrade(업그레이드)] → Select [Change(변경하기)] for the desired plan
If you subscribed under a corporate contract, contact your dedicated manager or reach out through Business inquiry to change plans.

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Change payment method

Here’s how to change your payment method such as the card used for subscription payments.
  1. Apple App Store
    • [Settings(설정)] → Apple ID → [Payment & Shipping(결제 및 배송)] → [Change payment method(결제 수단 변경)]
  2. Google Play Store
    • [Play Store(구글 플레이 스토어)] → [Profile(프로필)] → [Payments & subscriptions(결제 및 정기 결제)] → [Payment methods(결제 수단)] → [Change payment method(결제 수단 변경)]
  3. Personal plan on the Carat website
    • Payment method changes are not currently supported for personal-plan web payments. Team plan admins manage payment methods under [Settings(설정)] → [Team plan(팀 플랜)].
    • To change your payment method, refer to the [Cancel Subscription(구독 해지)] section in this document to cancel your current subscription first, then resubscribe with your preferred payment method after the subscription period expires.

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Cancel Subscription

You can cancel your subscription directly depending on how you paid.
  1. Apple App Store
    • [Settings(설정)] → Apple ID → [Subscriptions(구독)] → [Cancel Carat subscription(캐럿 구독 취소)]
  2. Google Play Store
    • [Play Store(구글 플레이 스토어)] → [Profile(프로필)] → [Payments & subscriptions(결제 및 정기 결제)] → [Subscriptions(정기 결제)] → [Cancel Carat subscription(캐럿 구독 취소)]
  3. Carat Website (Plus / Premium / Max / Pro plan)
    • [Account nickname(계정 닉네임)] (bottom left) (on mobile web, open the top-left [Menu(메뉴)] (☰) first) → [Settings(설정)] → [My Credits(내 크레딧)] → [Subscription & Usage(구독•사용 관리)] → [Cancel Subscription(구독 해지)]
  4. Corporate (B2B) contracts
    • Contact your dedicated manager or reach out through Business inquiry to request cancellation

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After cancellation

After canceling a personal subscription, you can keep using its paid benefits until the current paid period ends. The personal workspace then switches to free access, and remaining paid credits from that personal subscription expire. Team access and team credits remain separate and depend on your current team membership.
Not a refundCanceling a subscription prevents the ‘next payment’ and is different from a ‘refund’. If you need a refund, please refer to the Billing and refunds document.