Seeing a credit warning despite an unlimited benefit?
When your credits run out, you cannot use an agent conversation. Choosing a model inside a chat still requires separate conversation credits. Unlimited benefits cover generation costs for eligible models and options, not the agent’s conversation costs. If you have enough conversation credits, eligible generation in the agent can still use your unlimited benefit. The generator is the way to keep generating without a conversation when your credits are zero. Open the Generator and select a model and options covered by your account’s benefit. The balance and top-up advice below applies to features that require credits. If eligible generation is blocked in the generator, send support a full-screen screenshot and your selected model and options so the issue can be investigated. If you can’t generate images or videos even though it shows you have remaining usage, check these 3 main reasons.1. If an error was recorded in a previous chat
Carat AI may not immediately know your real-time usage information. If you continue requesting in a chat where generation previously failed due to insufficient usage, the AI may remember the error and repeat the same message. Only after you have enough conversation credits, try saying “I’ve recharged my usage, please generate again. (your request)” or open a new chat and request again.2. If the required usage is more than your remaining usage
This applies to paid features outside your unlimited benefit. Even if you have some usage, generation is not possible if the cost of one request for the feature (e.g., advanced video model) exceeds your remaining amount. Advanced models like Google Veo (Veo 3) and lip sync consume a lot of usage. This applies not only to free users but also to subscribers if their remaining usage is less than what the feature requires. In this case, try using a model that consumes less usage (for example, request the Carat Basic Video (LTX 2.5) model instead of a high-cost advanced video model), or consider [subscribing/upgrading your plan(플랜 구독/업그레이드)] or [recharging usage(사용량 충전)].3. If you’re low on usage
You may not be able to generate further within your daily free usage. To keep using Carat right away, head to the upgrade page and use credit top-up or upgrade to a subscription plan. Top-ups have no limit on the number of times and let you add credits whenever you need them. You can check your remaining usage and the next recharge time at the following locations:- App: Bottom [Profile(프로필)] → Top right [Menu(메뉴)] (☰) → [My Credits(내 크레딧)]
- Website: Bottom left [Account nickname(계정 닉네임)](on mobile web, open the top-left [Menu(메뉴)] (☰) first) → [Settings(설정)] → [My Credits(내 크레딧)]