Skip to main content
If your credits were deducted normally and there’s no record of a failure or automatic refund, the generation itself has almost always finished and only the chat screen failed to show the result. It may also still be processing, so work through the checks below.

​
1. Check your Library

Finished results are saved to your library even when they don’t appear in the chat screen.
  • App: Left [Menu(메뉴)] (☰) → [Library(라이브러리)]
  • Web: Left sidebar → [Library(라이브러리)] (on mobile web, open the top left [☰] first)
To see only the results from one chat, tap the photo icon in the top right of the chat screen to open that chat’s result collection. On accounts where the unified screen isn’t live yet, [Agent 1.0(에이전트 1.0)] and [Agent 2.0(에이전트 2.0)] keep separate libraries, so check both versions. If the result still isn’t there, see AI image/video generation failed.

​
2. Start a new chat

A long-running chat carries over every setting and every bit of context built up in it. If the same symptom keeps repeating in that chat, start a new chat and make the same request there. Starting a new chat does not delete your existing chats or the results you already made. Earlier chats stay in your chat list, and results stay in your library.

​
3. Stopping a task that’s already running

Ask to stop the task and it stops immediately, as long as the generation request hasn’t been sent to our servers yet. If a confirmation popup appeared when you tried to stop, the request was already submitted and the usage was already charged, so the generation runs to completion even after you stop.

​
4. If it still doesn’t finish

If a generation hasn’t finished after 20 minutes, or the same symptom keeps coming back, please contact support. Tell us the email address you signed up with and roughly when you made the request, and we’ll look into it quickly.
Curious how long generation normally takes? AI image/video generation is taking too long covers the factors that affect processing time.